Stakeholder engagement

Yaskawa Group recognizes that dialogue (engagement) with diverse stakeholders—including customers, shareholders and investors, employees, business partners, and local communities—is essential for sustainable growth and enhancing corporate value. We aim to broadly communicate our initiatives to improve corporate value, while feeding back stakeholder expectations and opinions into the organization to support management improvements and foster value co-creation.

Stakeholder	Purpose	Dialogue (Engagement)
Customers	Based on our DNA of “Quality First,” we strive to enhance customer satisfaction through safety and reliability.	To accurately understand and contribute to the realization of customer needs (improvements and evolution), our sales team—including management—directly collects customer feedback and conducts technical support and proposal activities. Market needs (functionality and quality) obtained through service provision are shared internally to drive product improvements.
Shareholders and investors	We aim to enhance management transparency through timely, appropriate, and fair information disclosure, and pursue sustainable growth and corporate value improvement through constructive dialogue with shareholders and investors.	Executives including the President, IR officers, and the general manager of PR and IR actively engage in dialogue with shareholders and investors. We also conduct SR meetings with domestic and international shareholders to discuss ESG and management topics, strengthening engagement. Feedback from these discussions is shared with management to improve business strategies.
Employees	We aim to enhance job satisfaction and sustainable corporate value by encouraging each employee to understand and practice the Yaskawa Principles.	We provide Yaskawa Principles education through direct dialogue between management and employees, both domestically and internationally. Additionally, we promote unique human development initiatives through direct dialogue with the President, fostering motivation and cultivating a culture of challenge. We also conduct a monthly employee awareness survey (“ES Survey”) to measure understanding and penetration of management policies, workplace busyness, and satisfaction with HR systems. A specialized department analyzes this data and implements a PDCA cycle for improvement.
Suppliers	To ensure stable provision of products and services that meet quality, price, and delivery standards, we aim to build and enhance mutually trusting and cooperative relationships with our suppliers for true coexistence and mutual prosperity.	We hold procurement policy briefings twice a year for key global suppliers to share information on our business status and procurement policies. To maintain stable supply and address social issues in the supply chain, we engage in mutual opinion exchange to strengthen networks and information sharing with suppliers. In CSR activities, we request cooperation with self-assessment surveys based on our Sustainable Procurement Guidelines and share evaluation results. By clarifying areas for improvement for each supplier, we raise awareness and effectiveness of activities, ultimately consolidating procurement to partners who comply with the guidelines to achieve sustainable sourcing.
Local Communities	As a global company with the corporate motto “Technology-Driven Company,” we are committed to nurturing talent that drives manufacturing innovation and promoting social contribution activities that foster coexistence and co-creation with local communities.	We offer opportunities at our facilities to experience technologies and products centered on “motors and their applications,” encouraging interest in science and technology and supporting the development of future engineers. In regions where we have factories and business sites, including our headquarters in Kitakyushu, we engage in social contribution activities such as participating in local events, promoting sports, and facilitating industry-academia-government communication to foster coexistence and co-creation with the community.